Updated and Effective Date: 19 August 2026

1. INTRODUCTION
   1. These are the terms and conditions ("Astro BIZfibre Terms and Conditions") applicable to CE (as defined below) that subscribes to the Astro BIZfibre Services (as defined below).
   2. If a CE has subscribed to the Astro BIZfibre services via special campaigns or collaborations, the terms and conditions of the special campaigns or collaborations ("Campaign Terms and Conditions") are to be read together with these Astro BIZfibre Terms and Conditions, and if there is a conflict, the Campaign Terms and Conditions shall prevail.
   3. By completing the Astro BIZfibre Application Form (as defined below), the CE is deemed to have accepted the Astro BIZfibre Terms and Conditions (as may be amended from to time) and, if applicable, the Campaign Terms and Conditions.

2. DEFINITIONS

   1. The following words or expression shall have the following meanings, unless the context otherwise requires:

      "Astro" means MEASAT Broadcast Network Systems Sdn Bhd (Company No. 199201008561 (240064-A)).

      "Astro BIZfibre Application Form" means the application form completed by a CE confirming their application to subscribe to the Astro BIZfibre services.

      "Astro BIZfibre Agreement" means the agreement between Astro and the CE constituted by Astro’s acceptance of the CE’s offer to subscribe to the Astro BIZfibre services in the Astro BIZfibre Application Form, including these Astro BIZfibre Terms and Conditions and any Campaign Terms and Conditions, as applicable.

      "Astro BIZfibre Equipment" means any equipment provided by or on behalf of Astro and includes such equipment leased to CE or installed at the CE’s address stated in the Astro BIZfibre Application Form which enables the CE to gain access to the internet and WiFi connectivity and receive the Astro BIZfibre services, comprising of any and all of the following: fibre modem, wireless router, Mesh WiFi or such other equipment provided by Astro from time to time.

      "Astro BIZfibre services" means the standalone high-speed broadband service provided by Astro to the CE in consideration of the Astro BIZfibre Subscription Fees.

      "Astro BIZfibre Subscription Fees" means the cumulative fees payable by the CE to Astro for the Astro BIZfibre services, which may vary depending on the subscription plan chosen by the CE.

      "CE" means the commercial establishment named in the Astro BIZfibre Application Form that is subscribing to the Astro BIZfibre services in accordance with the Astro BIZfibre Agreement. A CE includes pubs, clubs, restaurants, hotels, lounges, coffee shops, gyms, financial institutions, government offices, schools, golf clubs and or any non-residential premises.

      "CE’s Astro Account" means the CE’s account maintained with Astro containing details and information of the CE and services provided by Astro to the CE.

      "Government Tax" means any applicable sales tax, service tax or tax of a similar nature.

      "Minimum Subscription Period" shall have the meaning ascribed to it in Clause 5.1 herein.

      "Personal Data" means personal data and other information collected by Astro from the CE, including all information and details in relation to the Astro BIZfibre services provided by the CE to Astro.

      Unless the context otherwise requires: (i) words denoting the singular shall include the plural and vice versa; and (ii) words denoting any one gender shall include all genders.

      The words “including”, “include”, “for example”, “in particular” and words of similar effect shall not limit the general effect of the words which precede them.

3. ASTRO BIZFIBRE EQUIPMENT 
   1. Astro BIZfibre Equipment will be provided to the CE when subscribing to the Astro BIZfibre services to enable the usage of the Astro BIZfibre services.
   2. For service improvement and troubleshooting purposes, Astro reserves the right to access remotely any of the Astro BIZfibre Equipment or any other equipment used by the CE for collection of data on key performance indicators, wireless router performance and total service performance.
   3. The CE shall promptly notify Astro if the Astro BIZfibre Equipment is damaged, lost or stolen. If the Astro BIZfibre Equipment is damaged, lost or stolen while under the CE’s custody or becomes faulty due to the CE’s act, negligence or omission, Astro reserves the right to charge the CE the cost of the Astro BIZfibre Equipment as may be prescribed by Astro from time to time. The CE may visit Astro’s official website at www.astro.com.my for further information on the cost of Astro BIZfibre Equipment.
   4. In the event the Astro BIZfibre services are discontinued or terminated at any time for any reason whatsoever either by the CE or Astro in accordance with Clause 8 herein, the CE shall allow Astro and/or its authorised agents to retrieve the Astro BIZfibre Equipment from the CE’s premises, failing which Astro reserves the right to charge and the CE shall be liable to pay Astro the cost of the Astro BIZfibre Equipment. The CE shall return and surrender the Astro BIZfibre Equipment to Astro in the same condition as when they were initially provided to the CE, fair wear and tear excepted, failing which, the CE shall be liable to pay Astro the cost of the Astro BIZfibre Equipment as may be prescribed by Astro from time to time. 
   5. The CE shall not resell or sublet the Astro BIZfibre Equipment to anyone or third party.
   6. Add-ons
      • The CE may subscribe to additional add-ons, including the Mesh WiFi add-on.
      • Mesh WiFi Add-On: the CE is eligible to a maximum of five (5) units of Mesh WiFi per CE’s Astro Account.
      • The CE shall be responsible for any additional payments applicable to any additional add-ons.
      • Any cancellation or termination of a Mesh WiFi add-on will not be subject to any cancellation fee.
      • The CE shall return the Mesh WiFi in accordance with Clause 3.4 upon termination of the Mesh WiFi add-on subscription.
   7. Astro reserves the right to charge the CE the cost for the damaged, lost or stolen Mesh WiFi in accordance with Clause 3.3.

4. INSTALLATION AND ACTIVATION
   1. The CE agrees to schedule an appointment with Astro for the installation of Astro BIZfibre Equipment and activation of the Astro BIZfibre services (subject to availability). Any cancellation by the CE within forty-eight (48) hours prior to the scheduled appointment for installation and activation will be subject to a cancellation charge of RM200 (excluding any Government Tax) or at the rate as may be prescribed by Astro from time to time.
   2. The CE shall assign an authorised representative to be present during such installation and activation works and sign off on the completion of the installation and activation process. The CE shall ensure that the premises are already equipped with the requisite basic infrastructure to enable the installation of the Astro BIZfibre Equipment and activation of the Astro BIZfibre services.
   3. Unless stated otherwise, installation of the Astro BIZfibre Equipment shall be free for the CE. Non-standard installation, including installation of any wiring or cabling at the interior or exterior of the CE’s premises shall be subject to an additional installation fee and charges depending on the requirements, which shall be paid directly by the CE to the authorised Astro installer, upon completion of the non-standard installation at the CE’s premises. 
   4. Any installation required shall be conducted by Astro’s authorised installer. Astro will not be responsible or liable for any installation conducted by any unauthorised third party. 
   5. The CE agrees and acknowledges that the installation process may require construction works such as minimum drilling and surface run cabling at the CE’s premises. In the event the CE does not agree to such installation process, the CE agrees and acknowledges that Astro shall have the right to (i) cancel the installation of Astro BIZfibre Equipment; (ii) not activate the Astro BIZfibre services; and (iii) claim from the CE for any costs incurred in sending the Astro’s authorised installer to the CE’s premises. If required, CE shall be solely responsible to obtain written approval from developer or building management corporation or the building owner prior to the scheduled installation date.
   6. Upon activation of the Astro BIZfibre services, the Astro BIZfibre Equipment (including the wireless router) will be assigned with a Private Internet Protocol (IP) address version IPv4 or IPv6 by default. When made available, the CE will have the option to subscribe to a Public Internet Protocol (IP) address.
   7. If the CE wishes to relocate or transfer the CE’s subscription to a new address, the CE may request to do so subject to the following terms:
      1. Relocation Within Serviceable Area
         1. Within Minimum Subscription Period:
            • The CE will be re-contracted to a new twenty-four (24) months subscription and a standard relocation fee of RM500 (excluding any Government Tax) will apply
         2. After the expiry of Minimum Subscription Period:
            • The CE will be re-contracted to a new twenty-four (24) months subscription only. No relocation fee applies.
      2. Relocation Within Non-Serviceable Area
         1. Within Minimum Subscription Period:
            • the Astro BIZfibre services shall be terminated and an early cancellation fee as prescribed in Clause 5.2 herein shall apply for any early termination of the Astro BIZfibre services prior to the expiry of the Minimum Subscription Period
         2. After the expiry of Minimum Subscription Period:
            • the Astro BIZfibre services shall be terminated and no cancellation fee applies.
   8. Astro may approve the CE’s request for relocation or transfer if it is within a serviceable area and the CE shall schedule an appointment with Astro for the installation of Astro BIZfibre Equipment and activation of the Astro BIZfibre services at the new relocated area in accordance with Clauses 4.1 and 4.2 herein. Notwithstanding the foregoing, Astro reserves the right to terminate the Astro BIZfibre services if the CE wishes to relocate to a non-serviceable area. Astro reserves the right to impose any additional terms and conditions or requirements for any request for relocation or transfer.
   9. Notwithstanding the foregoing, Astro reserves the right to terminate the Astro BIZfibre services if the CE wishes to relocate to a non-serviceable area.

5. INSTALLATION AND ACTIVATION
   1. The minimum subscription period for the Astro BIZfibre services is twenty-four (24) continuous months from the activation date of the Astro BIZfibre services ("Minimum Subscription Period").
   2. Early termination of the Astro BIZfibre services by the CE prior to the expiry of the Minimum Subscription Period shall be subject to a cancellation fee calculated by the multiplication of Astro BIZfibre Subscription Fees (excluding any Government Tax) x the remaining months of the Minimum Subscription Period or such other rate as may be prescribed by Astro from time to time.

   3. Upon expiry of the Minimum Subscription Period, the Astro BIZfibre services shall continue to be provided to the CE and the CE shall continue to pay the Astro BIZfibre Subscription Fees unless termination is made by either the CE or Astro in accordance with Clause 8 herein.

       

6. CHANGE OF ASTRO BIZFIBRE PACKAGE

   1. The CE may choose to upgrade or downgrade the Astro BIZfibre services subscription package/plan by raising a request to Astro for approval.
   2. If the request for change is made during the Minimum Subscription Period and Astro approves the CE’s request for:
      1. a downgrade, the CE will be re-contracted to a new twenty-four (24) months subscription period upon such downgrade of the Astro BIZfibre services package/plan becoming effective.
      2. an upgrade, the CE will NOT be re-contracted to a new twenty-four (24) months subscription period upon such upgrade of the Astro BIZfibre services package/plan and the existing Minimum Subscription Period shall continue until it expires.
   3. If the request for change is made after the expiry of Minimum Subscription Period and Astro approves the CE’s request for such change, the CE will be re-contracted to a new twenty-four (24) months subscription period upon such change becoming effective, irrespective of whether it is an upgrade or a downgrade of the Astro BIZfibre services.
   4. Astro reserves the right to impose any additional terms and conditions or requirements for any request to upgrade or downgrade the Astro BIZfibre services subscription package/plan.

    

7. PAYMENT TERMS

   1. All prices for the Astro BIZfibre Subscription Fees exclude Government Tax.
   2. CE that is a non-Malaysian set up company without any active CE’s Astro Account will be required to pay a deposit of RM500.00 or any amount as may be prescribed by Astro from time to time, upon subscription of the Astro BIZfibre services. Subject to Clause 5 and Clause 7.10 herein, the said deposit will be returned to the CE upon termination of the Astro BIZfibre services.
   3. The CE may elect to pay the Astro BIZfibre Subscription Fees on a monthly basis or on such other basis as Astro may allow from time to time. The Astro BIZfibre Subscription Fees must be paid in full for such period which the CE has elected, either by cash, cheque, money order or bank draft. The CE may also elect to pay the Astro BIZfibre Subscription Fees by using credit card or via a direct debit from the CE’s bank account by authorising Astro to do so in the Astro BIZfibre Application Form.
   4. Astro will send to the CE a statement of account for the Astro BIZfibre Subscription Fees on a monthly basis but the CE shall be responsible for prompt payment regardless of whether the CE receives the statement of account or not. Any statement of account shall be deemed to be accepted by the CE after thirty (30) days from the date thereof and the CE shall not thereafter be entitled to raise any objection in relation to the same. 
   5. Nothing herein shall preclude Astro from correcting at any time any error or discrepancy in the amount stated in the statement of account. 
   6. In addition to the Astro BIZfibre Subscription Fees, the CE’s payment shall include all bank charges, commissions, Government Tax or tax of similar nature, where applicable. The CE shall pay Astro all fees, penalties and handling charges for cheques made payable to Astro and returned unpaid by the CE’s bank. In addition, the CE shall pay all reasonable costs and attorneys’ fees incurred by Astro in recovering any amounts due from the CE. 
   7. Overdue Payments. For every thirty (30) days that the CE’s Astro Account is overdue by an amount of more than RM10.00, Astro reserves the right to charge the CE an administrative fee at the rate as may be prescribed by Astro from time to time  (excluding any Government Tax) to the CE’s Astro Account for administrative costs. In addition, Astro reserves the right to suspend or terminate the CE’s access to the Astro BIZfibre services at any time without notice to the CE, if payments are not received when due.
   8. Astro may at its discretion appoint any third party to perform its billing services in relation to the Astro BIZfibre services.
   9. Astro may also set-off any amounts credited to the CE against any amounts the CE owes to Astro.

    

8. SUSPENSION AND TERMINATION
   1. Astro shall have the right, in its sole discretion and without notice, to suspend or terminate the CE’s access to the Astro BIZfibre services if the CE breaches any of the undertakings, representations or warranties referred to in Clause 11 herein or any other term of the Astro BIZfibre Agreement.
   2. Subject to Clause 5, the CE may suspend or terminate the Astro BIZfibre services by giving at least thirty (30) days written notice to Astro.
   3. If the Astro BIZfibre services are suspended or terminated either by Astro pursuant to Clause 8.1 or by the CE pursuant to Clause 8.2, the CE shall remain liable to pay: (i) the full Astro BIZfibre Subscription Fee for the entire billing month in which the suspension or termination occurred; (ii) all amounts due from the CE prior to such suspension or termination; and (iii) the cancellation fee referred to in Clause 5.2 if the suspension or termination is made prior to the expiry of the Minimum Subscription Period. The CE is required to inform Astro once such payment is made by the CE to Astro under this Clause 8.3 or Clause 8.4 below by calling in to 03-9543 3838.
   4. In order to reactivate the Astro BIZfibre services following suspension, the CE will be charged an administrative fee at a rate as specified by Astro from time to time and all due amounts must be paid before the Astro BIZfibre services can be reactivated. To enjoy the same price and any other offer which the CE had opted for prior to the suspension of the Astro BIZfibre services, the CE is required to inform Astro accordingly.
   5. Astro reserves the right, at its sole discretion, to charge CE an administrative fee of RM300.00 (excluding any Government Tax) to the CE's Astro Account as reactivation cost where the CE is suspended more than twice.
   6. Notwithstanding the above, Astro may in its sole discretion and without any liability to the CE suspend or terminate the CE’s access to the Astro BIZfibre services at any time without cause and in such case the CE will be responsible only for payment of Astro BIZfibre Subscription Fees up to the date of such suspension or termination and any amounts due prior to such date. 
   7. All Astro BIZfibre Equipment must be returned to Astro in accordance with Clause 3.4 upon termination of the Astro BIZfibre services.
   8. Astro has the right to temporarily or permanently control or restrict the CE’s online activities to protect Astro’s networks and maintain its quality of services for all CE, where such activities may have a detrimental effect on other CE’s quality of service.
   9. Astro may modify or temporarily suspend the Astro BIZfibre services, or any part of it, to the extent necessary for Astro to carry out maintenance, technical repair, enhancement or emergency work.